Cookie Policy

This Cookie Policy explains how GoldenRoo Casino (referred to as “GoldenRoo Casino”, “we”, “our”, or “us”) uses cookies and similar technologies on our Australian site. It applies to all visitors and players who access or use our website, games, promotions, services and content provided through goldenroo-au.com.

By visiting our site, creating an account or continuing to use our services after seeing our cookie banner, you agree that we can store and access cookies as described in this Cookie Policy and in our Privacy Policy. You can manage your cookie preferences at any time through your browser settings and, where available, through our on-site cookie settings tools.

1. What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit a website. They often include a unique identifier, and they allow the site to recognise your browser over time. Cookies may be placed directly by our site (first-party cookies) or by approved third-party service providers (third-party cookies).

Cookies are widely used to keep sites secure, remember preferences and help operators understand how visitors use their services. At GoldenRoo Casino, we use cookies to keep your sessions safe, support fair and responsible play, improve our games and offers, and meet our legal and licensing duties.

2. Other Tracking Technologies

In addition to cookies, we may use similar technologies that function in a comparable way. These may include:

• Web beacons / pixels: Small image files embedded in pages or emails that let us see if content has been viewed or opened.
• Local storage: Browser-based storage that can keep certain data on your device, often for settings or game preferences.
• Software development kits (SDKs): Code used in web or progressive web app environments to support analytics, security and marketing features.

Where this Cookie Policy refers to “cookies”, it also covers these similar tools, unless stated otherwise.

3. Why We Use Cookies

We use cookies for several purposes that are closely linked to the safe and smooth running of GoldenRoo Casino, the honesty of our games, and your user experience as an adult player. In broad terms, we use cookies to:

• Secure your account, sessions and payments;
• Remember your choices and basic settings;
• Provide and improve our casino and live casino services;
• Monitor activity to prevent fraud and abuse;
• Support responsible gambling tools and limits;
• Measure site performance and fix technical issues;
• Analyse trends and improve our games and bonuses;
• Deliver offers and promotions that match your interests, where allowed;
• Meet our duties to regulators and comply with the law.

4. Types of Cookies We Use

To give you a clear overview, we group our cookies into the categories below. Some cookies are essential for GoldenRoo Casino to work. Others are optional and are used only if you accept them in our cookie banner or via your browser settings.

4.1 Strictly Necessary Cookies

These cookies are vital for our site and games to function. They allow you to move around secure areas, log in, place bets and manage your account. Without these cookies, core services of GoldenRoo Casino cannot be provided.

We use strictly necessary cookies to:

• Authenticate your login and keep your session active;
• Route traffic between servers and keep the site stable;
• Apply basic security checks and protection against abuse;
• Remember your cookie consent choices;
• Keep track of items in your balance or betting actions within a session;
• Support payment flows and withdrawal requests.

These cookies do not store information for marketing purposes and cannot be switched off in our systems. You can still block them via your browser, but parts of the site will no longer work correctly.

4.2 Functional Cookies

Functional cookies help us remember choices you make and settings you prefer. While they are not strictly required for the basic running of the site, they improve your comfort and save you time when you return.

We may use functional cookies to:

• Remember your language, region and display settings;
• Store basic account preferences, such as your favourite game categories;
• Recall certain forms you have completed, such as support requests;
• Support features like keep-me-logged-in, where permitted;
• Record that we have shown you notices, alerts or on-boarding messages.

If you disable these cookies, some features may not work as expected, and you may need to re-enter certain details each time you visit.

4.3 Performance and Analytics Cookies

Performance and analytics cookies collect information about how visitors use GoldenRoo Casino, such as which pages are visited most often or where error messages appear. These cookies help us understand how players engage with the site, so we can improve its layout, loading times and game offering.

We may use analytics cookies to:

• Measure visitor numbers and usage patterns;
• See how players move between lobby pages, game lists and account sections;
• Monitor how quickly pages and games load on different devices;
• Test new features, layouts or content;
• Track aggregated statistics for reporting to internal teams and regulators.

Information gathered through these cookies is generally aggregated. When we use analytics tools that rely on third-party providers, they may receive masked or partial identifiers such as IP fragments or random IDs associated with your browser or device.

4.4 Advertising and Marketing Cookies

Advertising and marketing cookies are used to present offers that may be relevant to you, to measure the success of our campaigns, and to help manage our relationships with partners and affiliates.

Depending on your location and the choices you make, these cookies may:

• Record that you visited GoldenRoo Casino from a partner or affiliate site;
• Help us track whether a registration or deposit followed a promotional link;
• Limit how many times you see certain ads or banners;
• Measure how effective our promotions are;
• Allow us to show you GoldenRoo Casino ads on other websites or platforms, where permitted by law.

Advertising cookies may be set by us or by approved marketing partners acting on our instructions. Where required, such cookies are only activated once you accept them in our cookie banner or through similar consent tools.

4.5 Security, Fraud and Compliance Cookies

In addition to the categories above, we use certain cookies and identifiers for security, fraud prevention, responsible gambling and compliance-related reasons. These cookies may overlap with the categories listed earlier but are singled out here because of their importance for a safe casino environment.

We may use security and compliance cookies to:

• Detect repeated failed login attempts and suspicious account behaviour;
• Prevent unauthorised access and protect your personal data;
• Monitor unusual wagering patterns that may indicate misuse or fraud;
• Support age checks, KYC and other identity steps, where legally required;
• Assist with responsible gambling tools such as deposit limits, cooling off or self-exclusion.

5. Examples of Cookies We May Use

The exact cookies and lifetimes we use can change over time as we improve our systems, adopt new tools or respond to technical updates. Below is an example-style table to help you understand how different cookies may operate on our site.

For the most recent details on specific cookies and providers active at any moment, you can refer to the settings or information panel provided in our cookie banner (when available) or contact us using the details at the end of this policy.

6. How Long Cookies Stay on Your Device

Cookies have different lifetimes depending on their purpose:

• Session cookies: These are temporary and expire once you close your browser or log out. They are used mainly to run the site and manage sessions.
• Persistent cookies: These remain on your device for a set period or until you delete them. They are used to remember your preferences, recognise returning visitors and support analytics and marketing.

We keep personal data linked to cookies only for as long as necessary for the purposes stated in this Cookie Policy and our Privacy Policy, unless a longer retention period is required by law or regulation.

7. Managing Your Cookie Preferences

You are in control of how cookies are used on your device. There are several ways you can manage or limit cookies related to GoldenRoo Casino.

7.1 In-Site Cookie Tools

Where available, you may see a cookie banner or settings panel when you first visit our site. This may allow you to:

• Accept all cookies;
• Reject cookies that are not strictly necessary;
• Review cookie categories in more detail.

Strictly necessary cookies cannot be switched off, as they are needed to provide our core services. You can change your choices later through any cookie settings section we provide, or by adjusting your browser settings.

7.2 Browser Settings

Most browsers allow you to view, control and delete cookies through their settings or options menus. Typical options include:

• Blocking all cookies;
• Blocking third-party cookies only;
• Clearing existing cookies when you close the browser;
• Being prompted each time a cookie is placed on your device.

How you adjust these settings varies by browser and device. You can usually find guidance in the “Help” section of your browser or on the developer’s support site. Please be aware that blocking certain cookies, especially strictly necessary ones, may prevent you from logging in, playing games or using key features of GoldenRoo Casino.

7.3 Deleting Cookies

You can delete cookies that have already been stored through your browser or device settings. Doing so may remove identifiers linked to your previous site visits, including saved preferences and login details, and you may be asked to accept or reject cookies again the next time you visit.

8. Cookies, Personal Data and Privacy

Some cookie data can be considered personal data, especially where it can be linked to an identified or identifiable person. This may apply when a cookie is tied to your account, your IP address, device identifiers or contact details you have provided.

We treat cookie-related data with the same care as other personal data we process. This means we handle it in line with our Privacy Policy, the rules of the Anjouan Gaming Authority and any privacy laws that apply to GoldenRoo Casino and our players.

In particular, we may use information gathered through cookies to:

• Operate your account and provide our online casino and live casino services;
• Apply our security and anti-fraud processes;
• Meet our know-your-customer (KYC) and anti-money-laundering (AML) duties;
• Offer promotions and communications that match your account profile, where permitted;
• Respond to your questions and honour your privacy choices.

For further information about how we process and protect personal data, including your rights and choices, please refer to our Privacy Policy.

9. Third-Party Cookies and Services

Some cookies used on GoldenRoo Casino are placed by third parties working on our behalf. These partners help us deliver secure payments, analytics, marketing, game content and other services needed for a modern online casino experience. They may include, for example, payment gateways, game studios, analytics providers, marketing platforms and customer support tools.

Third-party cookies may collect information about your device, browser, usage of our site and, in some cases, links between your activity on our site and other sites or platforms that use the same third-party services. Where required by law, we ask for your consent before enabling such cookies, especially if they are used for marketing or cross-site tracking.

Third parties are responsible for how they handle data collected through their cookies. We do, however, seek to work with reputable partners and require them to protect information in line with applicable regulations and our agreements with them. You can learn more about their practices by visiting their own privacy and cookie notices.

10. Cookies for Responsible Gambling and Security

GoldenRoo Casino is committed to safe and responsible gambling for adults. Cookies and similar tools play an important part in this commitment. Without certain cookies, we could not keep your account secure or offer key responsible gambling features.

In particular, we may use cookies and identifiers to support:

• Deposit, loss, wager and session limits that you set in your account;
• Cooling-off periods and self-exclusion, including attempts to re-open accounts;
• Checks for unusual betting behaviour that may signal harm or misuse;
• Secure verification steps for deposits and withdrawals;
• Monitoring of duplicate accounts, third-party access and VPN-related risks, in line with our rules.

These uses help us honour our licence terms and play our part in reducing gambling-related harm. Because of this, some of these cookies are treated as necessary for our service.

11. Cookies and Age Restrictions

GoldenRoo Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data or usage data from anyone under 18. If we become aware that we have unintentionally collected such data, we will take steps to delete it and may restrict access as required by law and our internal policies.

Parents or guardians who believe a minor has accessed our services or whose data may have been collected through cookies should contact us using the details in the Contact section below.

12. International Data Transfers

Because we work with service providers and partners in several locations, cookie information and related data may be transferred or stored outside your country of residence. These transfers are needed to provide our services, host our platform, process payments, run security checks, deliver customer support and offer our game catalogue.

Where we transfer data to third parties in other jurisdictions, we aim to ensure that adequate safeguards are in place, in line with our licensing commitments and applicable privacy rules. This may include contractual protections, technical safeguards and strict access controls.

13. Legal Basis for Using Cookies

Our legal basis for using cookies depends on the cookie type and your location:

• For strictly necessary cookies and certain security or compliance cookies, our legal basis is our need to provide the service you request, protect players and comply with legal and regulatory requirements.
• For functional, analytics and advertising cookies that are not essential, our legal basis is usually your consent, which you can withdraw at any time by adjusting your settings.

Where separate consent is not mandatory by law, we may rely on our legitimate interests to use cookies that improve our services and maintain a safe, fair and efficient platform, provided these interests do not override your rights and freedoms.

14. Effects of Rejecting or Blocking Cookies

You are free to reject or block cookies through your browser or by choosing to reject non-essential cookies in our banner, where that option is offered. However, please be aware of the following:

• Blocking strictly necessary cookies may prevent you from logging in, placing bets, viewing balances or completing payments.
• Disabling functional cookies may remove saved preferences, requiring you to enter the same information again.
• Turning off analytics cookies may reduce our ability to quickly detect and solve technical issues.
• Rejecting marketing cookies will reduce or stop personalised offers and advertising, but you may still see general promotions.

We do our best to keep the core service available even if you choose to reject optional cookies, but certain convenience features may not work as intended.

15. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services, our use of cookies or applicable laws and regulatory guidance. Changes may also follow updates to technology, improvements to our casino platform or changes requested by regulators.

When we make significant changes, we will take reasonable steps to inform you, such as posting a notice on our site, updating the “last updated” date or showing you an updated cookie banner. Your continued use of GoldenRoo Casino after such changes will mean you accept the revised Cookie Policy.

We encourage you to review this page regularly so you remain informed about how we use cookies and how you can manage your choices.

16. Contact Us

If you have any questions about this Cookie Policy, our use of cookies or your privacy rights, you can contact the GoldenRoo Casino support and compliance team at any time.

• Email: [email protected]
• Website: goldenroo-au.com

When you contact us, please provide enough information for us to identify your account (if you have one) and describe your query in clear terms. This helps us respond promptly and accurately. For security reasons, we may need to verify your identity before sharing account-specific information.

This Cookie Policy is issued on behalf of GoldenRoo Casino and applies to all services we offer through our Australian-facing website and related platforms, subject to our general Terms and Conditions and Privacy Policy.