Terms and Conditions

Last updated: 17 July 2026

Contact Details

These Terms and Conditions apply to your use of the GoldenRoo Casino website for Australian players at goldenroo-au.com ("Website"). If you have any questions about these Terms, your account, or any game or payment, you can contact us:

• Customer Support (24/7)
  Live Chat: Available on the Website
  Email: [email protected]
• Operator
  Tusitier LTD
  Registration number: 137952
  Registered address: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960
• Website for Australian players
  URL: https://goldenroo-au.com

1. Introduction

These Terms and Conditions ("Terms") set out the agreement between you and Tusitier LTD, trading as GoldenRoo Casino ("GoldenRoo Casino", "Goldenroo Casino", "Goldenroo", "we", "us", "our"). By creating an account, depositing funds, claiming a bonus, placing a bet, or using any service on the Website, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, you must not register, must not deposit, and must stop using the Website immediately.

2. Licensing and Regulatory Information

GoldenRoo Casino is an online casino and live casino brand released in 2026 and operated by Tusitier LTD.

• Regulator: Anjouan Gaming Authority
• Jurisdiction: Autonomous Island of Anjouan, Union of the Comoros
• Licence number: ALSI-202505043-FI2
• Licence status: Active

Under this licence, GoldenRoo Casino is authorised to offer online casino and live casino games to eligible players. These Terms operate in addition to any rules issued by the Anjouan Gaming Authority. In case of legal inconsistency, the rules of the regulator may prevail.

3. Eligibility and Player Requirements

3.1 Minimum age

• You must be at least 18 years old to open an account and play at GoldenRoo Casino.
• By registering, you confirm that you are 18 years of age or older and that all information you provide is true and correct.
• We may request proof of age at any time. If you fail to provide satisfactory proof of age, we may suspend or close your account and confiscate any funds and winnings where required by law or regulation.

3.2 Country and jurisdiction restrictions

You must not use the Website if you are located in, or a resident of, a country where online gambling is prohibited by law, or where we do not accept players. GoldenRoo Casino currently does not accept players from the following jurisdictions:

• Austria
• France
• Germany
• Netherlands
• Spain
• Comoros
• United Kingdom
• United States
• Any FATF blacklisted country

You are responsible for checking and following the laws that apply to you. We do not provide legal advice, and we do not accept any liability if you use the Website in breach of your local laws.

3.3 One account per player

• You may hold one (1) account only with GoldenRoo Casino.
• Multiple accounts, shared accounts, and accounts registered in the name of another person are strictly prohibited.
• If we identify duplicate or linked accounts, we may close or merge them, cancel bonuses, void winnings, and return remaining real-money balances in line with our legal duties and internal policies.

3.4 Personal use and third-party access

• Your account is for your personal use only and must not be used on behalf of or in partnership with any other person.
• You are responsible for keeping your login details safe and secret.
• You must not share your username, password, payment details, or any access token with another person.
• You are liable for all activity carried out through your account, whether done by you or another person using your login details.

4. Account Registration and Verification (KYC)

4.1 Registration information

To create an account at GoldenRoo Casino, you must provide accurate and complete information, including (at minimum):

• Full name
• Date of birth
• Residential address
• Country of residence
• Email address
• Phone number (where required)
• Login credentials (username and password)

You agree to keep your details current and to update them promptly if they change. We may suspend access if we believe your information is false, incomplete, or misleading.

4.2 Know Your Customer (KYC) checks

• Identity verification (KYC) is required for every withdrawal, regardless of amount.
• We may also carry out checks when your lifetime deposits reach or exceed €5,000 or earlier if required by our risk and compliance procedures.
• We may request documents at any time, including but not limited to:

• Valid photo ID (passport, national ID card, or driving licence)
• Proof of address (utility bill, bank statement, or government letter not older than 3 months)
• Proof of payment method ownership (copy of card, e-wallet screenshot, bank statement)

Documents must be legible, valid, and up to date. As a guideline, we may request that documents are no older than 3 months from date of issue when used to confirm address or payment method.

4.3 Processing time

• We aim to process standard KYC checks within 48 hours of receiving all required documents.
• In some cases, additional checks may be required and can extend this timeframe.
• Withdrawals will not be processed until KYC is successfully completed.

4.4 Account closure and suspension

We may suspend or close your account where:

• You provide false or misleading information
• You fail to complete KYC checks
• We suspect fraud, abuse, bonus misuse, chargebacks, money laundering, terrorist financing, or any other unlawful activity
• We believe that you are under 18, using a VPN to hide your location, or playing from a restricted country
• We receive an order from a regulator, bank, payment provider, or other competent authority

5. Security and VPN Use

• GoldenRoo Casino uses TLS 1.2 encryption and secure data storage to help protect your personal and financial information.
• You must log out after each session and keep your login details secure.
• Use of VPNs or proxy services is not allowed. If we detect VPN or proxy use, we may suspend your account, cancel bonuses and winnings, and require additional checks.

6. Responsible Gambling

GoldenRoo Casino supports safe and responsible play. Gambling should be a form of entertainment, not a way to make money or repay debts.

6.1 Player protection tools

We offer the following tools on your account where supported:

• Deposit limits
• Loss limits
• Wager limits
• Session limits
• Cooling-off periods
• Self-exclusion

6.2 Cooling-off and self-exclusion

• You may request a temporary cooling-off period of at least 7 days, during which you will not be able to deposit or play.
• You may request self-exclusion for a minimum period of 6 months or longer.
• During self-exclusion, your account will be closed for play. Any remaining real-money balance (excluding bonuses and bonus winnings) may be withdrawn subject to KYC and other rules.

6.3 Support organisations

If you feel your gambling is causing harm, please contact a professional support service. Independent help is available through organisations such as:

• Gamblers Anonymous
• Gambling Therapy
• GamCare

Contact our customer support team if you need help setting limits or requesting a self-exclusion.

7. Game Catalogue and Software

GoldenRoo Casino offers a large catalogue of casino and live casino games, including:

• Slots, classic slots, hold and win slots, bonus buy slots, Megaways slots
• Live casino tables including roulette, blackjack, baccarat, dragon tiger, Sic Bo, poker, and game shows
• Table games, instant win games, Plinko and crash games

Games are provided by multiple licensed game providers. The list of providers and games may change over time.

7.1 Game fairness and malfunctions

• All games are intended to use certified random number generators (RNG) or live studio feeds, as applicable.
• In case of obvious error or game malfunction, all impacted bets may be declared void and the game round may be rolled back.
• If a game disconnects or crashes, we will typically restore the game state when you log back in, or settle the round based on the final result recorded by the game server.

7.2 Jackpots and Bonus Buy games

• Some games may offer local or pooled jackpots. Jackpot values shown in the lobby are estimates and may not be exact at the time of play.
• Where stated in bonus rules, jackpot games and Bonus Buy games may contribute 0% to wagering requirements and may be excluded from bonus play.

8. Currencies and Account Balance

• The Website currently operates with EUR (€) as the account currency.
• All deposits, withdrawals, bets, bonuses, and displayed balances are held and processed in EUR.
• If your payment provider charges conversion fees or uses its own exchange rate, this is outside our control and your responsibility.

9. Deposits

GoldenRoo Casino offers several payment methods for deposits, including bank cards, bank transfer, e-wallets, mobile wallets, and selected cryptocurrencies.

9.1 Deposit methods and limits

9.2 Deposit wagering requirement

• Each deposit must be wagered at least 1x (one time) before you can request a withdrawal, except where required for responsible gambling or by law.
• If you request a withdrawal of funds that have not been wagered at least 1x, we reserve the right to charge an 8% fee on the amount not wagered, with a minimum fee of €4. This is to cover administrative and payment processing costs.

9.3 Third-party payments

• Third-party payments are not allowed. You must deposit and withdraw using payment methods that are registered in your own name.
• If we detect use of a card, e-wallet, or bank account that does not belong to you, we may cancel deposits and winnings, return funds to the rightful owner where possible, and close your account.

10. Withdrawals

You can request a withdrawal from your account balance subject to these Terms and to successful completion of KYC checks.

10.1 Withdrawal methods and limits

General withdrawal limits, unless stated otherwise:

• Maximum per transaction: €10,000
• Daily limit: €10,000
• Weekly limit: €10,000
• Monthly limit: €10,000
• Enhanced risk accounts may be subject to a reduced monthly limit of €5,000

10.2 Same method rule

• Where possible, withdrawals must be processed back to the same method used for deposit ("same method rule").
• If that method does not allow withdrawals, we may offer an alternative method, subject to additional checks.

10.3 Withdrawal processing

• We aim to review and process withdrawal requests promptly during our standard processing hours.
• You may have only one active withdrawal request at a time.
• We may request additional information or documents before releasing funds.

10.4 Chargebacks and payment disputes

• Any chargeback, payment reversal, or dispute raised with a bank or payment provider will be treated as a serious breach of these Terms.
• We reserve the right to apply a €50 administration fee for chargeback investigations.
• We may also close or suspend your account and recover outstanding amounts through lawful means.

11. Bonuses and Promotions

GoldenRoo Casino offers a range of bonuses and promotions for new and existing players, including the Three-Deposit Welcome Package, reload bonuses, cashback, rakeback, missions, and VIP rewards.

Each bonus is subject to these general bonus rules and its own specific terms shown on the promotion page. In case of conflict, the specific bonus terms usually apply.

11.1 General bonus rules

• Bonuses are offered at our discretion and may be granted, withheld, or removed as we see fit in line with these Terms and regulatory duties.
• Only one bonus can be active at a time.
• Deposit bonuses cannot be combined unless explicitly stated.
• Bonus funds and free spins are valid for a limited period; expired bonuses are removed from your account.
• Unless stated otherwise, bonuses are subject to a wagering requirement before you can withdraw related winnings.
• GoldenRoo Casino reserves the right to change, suspend, or cancel any promotion or bonus offer at any time.

11.2 Welcome Package

Our Three-Deposit Welcome Package for new players may include:

• Up to 225% in bonuses totalling up to €1,750
• Up to 225 free spins
• Covers your first three qualifying deposits

Key conditions (subject to full bonus page details):

• Minimum qualifying deposit: typically from €20 (exact amounts differ per deposit stage)
• Wagering requirement: generally 40x bonus amount, unless otherwise specified
• Maximum bet while wagering the bonus: usually €5 per spin or hand, unless otherwise stated
• Bonus validity: standard 7 days from activation
• Free spins validity: standard 3 days from crediting
• Maximum winnings from bonus funds may be limited, for example up to 10x bonus amount, where stated in the bonus terms

11.3 Wagering contribution

Unless a specific promotion states otherwise:

• Slots usually contribute 100% to wagering requirements.
• Bonus Buy games and jackpot games generally contribute 0% and are often excluded from bonus play.
• Some game types may contribute at a lower rate or be excluded.

Please check each promotion page for full contribution tables and any restricted games.

11.4 Bonus abuse and irregular play

GoldenRoo Casino may take action where it has reason to believe that a player, or group of players, has engaged in bonus abuse or irregular play, including but not limited to:

• Opening multiple accounts to claim the same offer several times
• Using a VPN or false information to claim location-restricted bonuses
• Placing low-risk or zero-risk bets to clear wagering
• Exploiting game or system errors
• Using strategies intended to secure a guaranteed profit from bonus funds

In such cases, we may:

• Remove bonus funds and related winnings
• Return only the original deposit, where lawful
• Close or block the account

11.5 Cancellation of bonuses

• You may choose to cancel an active bonus via the account interface or by contacting support, where this option is available.
• If you request a withdrawal before the wagering requirement is completed, the active bonus and related winnings may be forfeited.

12. Cashback, Rakeback and VIP Program

12.1 Weekly Cashback

• Standard offer: up to 20% cashback on eligible weekly net losses, up to €5,000.
• Minimum eligible loss: typically from €20 per qualifying period.
• Wagering requirement: usually 1x.

12.2 Rakeback

• Rakeback may be offered at around 2% of eligible weekly wagering volume, up to €1,000.
• Wagering requirement: usually 1x.

12.3 VIP Program

• GoldenRoo Casino offers a 10-level VIP program for eligible players.
• Benefits may include:

• Priority withdrawals
• Personal VIP manager
• Exclusive bonuses and reloads
• Weekly personal bonus offers
• Monthly deposit bonus (up to 100% and up to €1,000, where stated)
• Cashback and rakeback
• Private tournaments
• Loyalty quests and special events

VIP status is usually based on wagering history, activity, and account behaviour. Qualification and retention are at the full discretion of GoldenRoo Casino.

13. Missions, Tournaments and Loyalty Shop

13.1 Missions

GoldenRoo Casino offers missions with point rewards and cash prizes, such as:

• "Intern: Quick Start" – up to €5 cash and 300 points
• "First Steps to Success" – up to €10 cash and 425 points
• "Experienced Player" – up to €20 cash and 1,500 points
• "Advanced" – up to €30 cash and 3,650 points
• "Elite Level" – up to €50 cash and 7,500 points

Each mission has its own rules, tasks, and qualifying games. Please read them carefully on the mission page.

13.2 Tournaments

• Tournaments rank players based on performance (for example, total wins, win multiplier, or points gathered) during the event.
• Prizes may be paid as cash, bonus money, free spins, or loyalty points.
• Each tournament has its own rules and prize structure published on the Website.

13.3 Loyalty Shop

Points earned from missions, play, and promotions may be exchanged in the loyalty shop for bonus packages, such as:

• Small Points Package – €10 bonus (approx. 500 points)
• Medium Points Package – €50 bonus (approx. 2,000 points)
• Large Points Package – €150 bonus (approx. 5,000 points)

These bonuses are subject to their own wagering requirements and maximum bet limits, as stated in the shop.

14. Mobile Access and App

• GoldenRoo Casino is accessible via mobile and desktop web browsers.
• We offer a Progressive Web App (PWA) experience that can be added to your device home screen.
• No native Android or iOS apps are required; all core casino features are available through the mobile-optimised site, including deposits, withdrawals, live chat, promotions, missions and tournaments.

15. Fraud, AML and Prohibited Activity

GoldenRoo Casino follows anti-money laundering (AML) and fraud monitoring procedures in line with its licensing obligations.

• We monitor transactions and gameplay for unusual or suspicious patterns.
• We may request additional documents, source-of-funds information, or clarification before processing deposits or withdrawals.
• We may report suspicious activity to relevant authorities and regulators.

You must not use the Website for any illegal purpose, including but not limited to:

• Money laundering or terrorist financing
• Fraud or payment card misuse
• Use of stolen identities or payment instruments
• Collusion or match-fixing
• Using bots, scripts, or automated tools to play games

16. Intellectual Property

• All content on the Website, including logos, graphics, text, software, and game titles, is the property of GoldenRoo Casino, Tusitier LTD, or its licensors.
• You may use the Website and its content for personal entertainment only.
• You may not copy, modify, distribute, publish, or exploit any content from the Website without prior written consent from the rights owner.

17. Service Availability and Changes

• We aim to keep the Website and games available at all times, but there may be planned or unplanned downtime for maintenance, updates, or technical issues.
• We may modify, suspend, or remove any part of the Website, including games, promotions, or payment methods, at any time.
• We are not liable for any loss or damage resulting from temporary unavailability, internet problems, or technical errors, except where required by law.

18. Errors, Mispricing and Disputes

18.1 Obvious errors and misprints

• If a bet, game result, bonus, or display is affected by an obvious error (for example, a clear mistake in odds, game rules, or payout values), we reserve the right to cancel affected bets, remove incorrectly credited funds, and correct the error.
• Where practical, we may restore your account to the state before the error occurred.

18.2 Dispute resolution

• If you have a complaint or dispute, contact [email protected] or live chat and provide full details, including your username, date, game, and transaction details.
• We will review your case as soon as possible and aim to respond within a reasonable time frame.
• If you are not satisfied with our response, you may escalate according to the instructions provided by our support team or the relevant regulator, where available.

19. Data Protection and Privacy

• We collect and process your personal data to operate your account, provide services, meet legal and regulatory duties, and keep the Website secure.
• Data may be shared with payment providers, game suppliers, analytics tools, and authorities where required.
• We store data using encrypted systems and follow internal policies to reduce unauthorised access risks.
• For further details about data handling, please refer to our Privacy Policy published on the Website.

20. Account Inactivity and Closure

• You may request account closure at any time by contacting customer support.
• We may close or suspend your account for inactivity after a prolonged period, in line with our internal policies and regulatory duties. Any applicable dormant account rules will be outlined in a separate policy where required.
• We may keep certain records after account closure as required by law and regulation.

21. Limitation of Liability

• You use the Website at your own risk.
• To the fullest extent permitted by law, GoldenRoo Casino and Tusitier LTD shall not be liable for:

• Loss of winnings or chance of winnings
• Loss of data, profits, or business opportunity
• Indirect, incidental, or consequential damages
• Any damage arising from use of third-party services, such as payment processors or internet providers

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

22. Changes to These Terms

• We may update these Terms from time to time, for example due to legal changes, regulatory guidance, security reasons, or changes to our services.
• Whenever the Terms change, the updated version will be published on the Website with a new "Last updated" date.
• Continued use of your account after the updated Terms are posted will be treated as your acceptance of the new version.
• If you do not agree with an update, you should stop using the Website and contact support to close your account.

23. Governing Law

These Terms are governed by the laws and regulations applicable to Tusitier LTD under its licence with the Anjouan Gaming Authority, without prejudice to any mandatory consumer protection laws that may apply in your home country if such laws cannot be excluded.

24. Final Provisions

• If any part of these Terms is found invalid or unenforceable, the remaining parts will stay in full force and effect.
• These Terms, together with the Privacy Policy, Bonus Terms, and any other rules published on the Website, form the complete agreement between you and GoldenRoo Casino.
• You may not assign or transfer your rights or obligations under these Terms to another person. We may assign our rights and obligations to another company in the same group or a lawful successor.

If you have any questions about these Terms and Conditions, please contact our support team at [email protected] or via live chat on the Website.