Privacy Policy

This Privacy Policy explains how GoldenRoo Casino (referred to in this document as “GoldenRoo Casino”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit or use our website and related services on goldenroo-au.com (the “Website”).

By creating an account, using our services, or visiting the Website, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal information as described here.

1. Who We Are

GoldenRoo Casino is an online and live casino brand operated by Tusitier LTD, a company registered in the Marshall Islands.

GoldenRoo Casino operates under a licence issued by the Anjouan Gaming Authority (Autonomous Island of Anjouan, Union of the Comoros), licence number ALSI-202505043-FI2.

2. Contact Details

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, you can contact us at:

• Email: [email protected]

We may ask you to confirm your identity before we respond to certain types of requests, to help keep your account and data safe.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visits to and use of our Website via desktop or mobile browser
• Use of our Progressive Web App version of the casino
• Registration, account use and participation in games, bonuses, missions, tournaments and VIP program
• Contact with our customer support via live chat or email

This Privacy Policy does not cover third-party websites, payment providers, game studios, marketing partners or social media platforms that you may access through links on our Website. Those parties have their own privacy policies and you should read them before providing any information.

4. Legal Age and Responsible Use

Our services are strictly limited to adults who are at least 18 years old and who are allowed to use online casino services under the laws of their country or region. We do not knowingly collect any information from persons under 18 years of age.

If we have reason to believe that you are underage, we will suspend your account, stop processing your data for gambling purposes and may delete your account and data subject to legal and regulatory duties to retain some records.

5. Types of Information We Collect

5.1 Information You Provide to Us

You may give us information when you register, use the Website, take part in promotions, or talk with our support team. This can include:

• Account information: first name, last name, username, password, date of birth, nationality, preferred language
• Contact information: residential address, email address, phone number (if provided)
• Verification documents: ID card, passport, driving licence, proof of address, payment account statements or screenshots, or other documents needed for KYC and AML checks
• Payment information: deposit and withdrawal details, chosen payment methods, transaction amounts and currency (EUR)
• Gaming information: bets, wins, losses, games played, session length, bonus use, VIP level, loyalty points and mission progress
• Communication information: messages sent via live chat or email, complaints, feedback, support requests and internal notes related to support handling

5.2 Information We Collect Automatically

When you access the Website, we may automatically collect technical and usage data, for example:

• Device data: device type, operating system, browser type and version, screen resolution, preferred language
• Connection data: IP address, approximate geographic location (country, region, city), timestamps of access
• Usage data: pages visited, time spent on pages, links clicked, login and logout times, referral sources and general traffic statistics
• Security data: failed login attempts, access logs, device fingerprints, risk scores from antifraud tools

5.3 Information from Third Parties

We may also receive information about you from:

• Payment providers: confirmation of deposits and withdrawals, partial payment account details (such as masked card numbers), chargeback information
• Verification and KYC service providers: identity checks, address checks, sanctions screening, adverse media checks
• Fraud prevention services: risk scores, alerts, indicators linked to unusual or suspicious activity
• Marketing partners: referral IDs, campaign identifiers, information on how you were referred to GoldenRoo Casino

6. Purposes and Legal Bases for Processing

We process your personal information only where we have a lawful reason to do so. Depending on your location and the law that applies, the main legal bases are:

• Performance of a contract – to provide you with our services under the Terms and Conditions
• Legal and regulatory obligations – to comply with gaming, AML, KYC, accounting and tax rules
• Legitimate interests – to run and improve our business, protect our systems and fight fraud, provided such interests do not override your rights
• Consent – for example for certain categories of marketing where consent is required by law

6.1 Account Creation and Management

We use your account and contact information to:

• Set up, manage and secure your player account
• Verify that you are over 18 and allowed to use our services
• Communicate about account activity, changes to our terms, or service notices
• Provide access to our game catalogue and related functions

Legal basis: performance of a contract, legal obligations, legitimate interests.

6.2 Payments and Withdrawals

We use payment and transaction information to:

• Process deposits and withdrawals through the payment methods available on the Website
• Carry out required KYC checks before withdrawals
• Apply our payment rules, deposit wagering conditions and withdrawal limits
• Detect and investigate chargebacks, payment fraud and misuse of bonuses

Legal basis: performance of a contract, legal obligations, legitimate interests.

6.3 Gaming Services and Personalisation

We use gaming and usage data to:

• Provide access to casino and live casino games
• Track your bets, wins, losses, game sessions, tournaments, missions and VIP progress
• Offer bonuses, cashback, rakeback, loyalty rewards and promotions that match your activity level
• Improve our Website layout, game lobby and product features

Legal basis: performance of a contract, legitimate interests.

6.4 Customer Support

We use your contact and communication data to:

• Respond to support requests via live chat or email
• Investigate complaints and disputes
• Provide follow-up information and guidance on responsible gambling tools
• Monitor service quality and train our support team

Legal basis: performance of a contract, legitimate interests.

6.5 Responsible Gambling, AML and Security

We closely monitor activity on our Website in order to:

• Detect patterns that may point to problem gambling and suggest available tools
• Apply deposit, loss, wager and session limits where set by you
• Handle cooling-off and self-exclusion requests
• Conduct AML checks, monitor for suspicious activity and report where required by law
• Prevent account takeover, bonus abuse, payment fraud and misuse of our services

Legal basis: legal obligations, legitimate interests, protection of vital interests in rare cases.

6.6 Marketing and Promotions

Depending on your preferences and applicable law, we may use your information to:

• Send service and account notices that relate directly to your use of the Website
• Send promotional messages about bonuses, tournaments, missions and VIP offers
• Inform you about changes to our products, services or features
• Show offers on our own Website that are more relevant to your interests

Legal basis: legitimate interests and, where required, your consent. You can opt out of marketing emails at any time by using the unsubscribe link in each message or by contacting us.

7. Cookies and Similar Technologies

We use cookies and similar tools to make the Website work correctly, to improve performance, and to understand how visitors use our services.

7.1 Types of Cookies We Use

• Strictly necessary cookies – needed for basic functions such as login, security, game sessions and account access. These cookies cannot be switched off in our systems.
• Functional cookies – help remember your preferences such as language or previously viewed pages, and make your experience smoother.
• Performance and analytics cookies – help us understand how visitors use the Website, which pages are most popular, and where we can improve.
• Marketing cookies – may be used to track the success of our campaigns and, in some cases, show relevant ads on our own channels or partner sites.

7.2 Cookie Management

When required by law, we will present a cookie banner when you first visit the Website so that you can manage your preferences for non-essential cookies.

You can also manage cookies through your browser settings. Please note that blocking or deleting certain cookies may affect the way the Website functions and may limit your ability to log in or use some features.

8. How We Share Your Information

We may share your information with carefully selected third parties where this is needed to provide our services, meet legal duties or run our business. We do not sell your personal information.

8.1 Service Providers

We may share information with:

• Payment processors and financial institutions handling deposits and withdrawals
• Game providers and platform partners who supply casino and live casino games
• KYC, AML and identity verification partners
• Fraud prevention and risk management tools
• Marketing service providers and communication platforms
• IT hosting, data storage and security providers

These partners are contractually bound to use your information only in line with our instructions and with suitable security measures.

8.2 Regulatory and Legal Bodies

We may be required to share information with:

• Gaming regulators and supervisory authorities
• Law enforcement bodies, courts and state agencies
• Tax authorities and financial investigation units

We will only do this where required by law, regulation, licence conditions, or a valid order.

8.3 Business Transfers

In case of a sale, merger, restructuring, or similar corporate event, your information may be shared with a potential or actual buyer or partner, subject to confidentiality duties and appropriate data protection safeguards. In such a case, the new entity will continue to protect your data in line with this Privacy Policy or will inform you of any material changes.

9. International Data Transfers

Due to the global nature of online gaming and payment networks, your information may be transferred to and stored in countries outside your home country. These locations may have different data protection laws.

Where required by law, we will apply appropriate safeguards for such transfers, for example:

• Contractual clauses that provide a comparable level of protection
• Technical security measures such as encryption and strict access controls
• Limiting access to data only to those who need it for a valid business or regulatory purpose

10. Data Security

We take the protection of your personal information seriously and apply a mix of technical and organisational measures to keep it safe. These include:

• Use of modern TLS encryption (at least TLS 1.2) for data sent between your browser and our servers
• Encrypted storage of sensitive information where supported by our systems
• Strict access controls so that only authorised staff and partners can access your data
• Regular security reviews and monitoring to detect and respond to suspicious activity
• Internal policies and staff training on data protection and confidentiality

While we aim to protect your personal information, no system is completely secure. You also play a key role by keeping your password secret, enabling device security, and contacting us quickly if you notice any unusual activity on your account.

11. Data Retention

We keep your personal information only for as long as needed to meet the purposes set out in this Privacy Policy, unless a longer period is required by law, regulation or our gaming licence.

In general, we may keep:

• Account and identification data – for a set period after account closure in line with AML, KYC and gaming rules
• Transaction data – for accounting, tax and audit duties for the period required by law
• Support communications – for a shorter period to handle disputes and improve support quality
• Technical logs – for security and system integrity for a limited period, unless needed for investigations

When information is no longer needed and no law requires us to keep it, we will either delete it securely, anonymise it so it can no longer identify you, or store it in a restricted archive with strong access controls.

12. Your Rights

Depending on your location and applicable data protection laws, you may have some or all of the following rights in relation to your personal information:

• Access – to ask for confirmation that we process your data and to get a copy of that data
• Correction – to ask us to correct inaccurate or incomplete information
• Deletion – to ask us to delete some information, subject to legal and regulatory duties to retain certain data
• Restriction – to ask us to limit processing under certain conditions
• Objection – to object to certain processing based on legitimate interests or to direct marketing
• Data portability – to receive certain information in a structured, commonly used format and to request that we send it to another service provider where technically possible
• Withdraw consent – where processing is based on consent, you may withdraw it at any time, which will not affect the lawfulness of any processing carried out before withdrawal

To exercise your rights, please contact us at [email protected]. We may need to ask you for additional details to confirm your identity and help us respond to your request. Some rights may be limited by gaming, AML and record-keeping obligations.

13. Marketing Preferences

You can control your marketing preferences through:

• Unsubscribe links included in marketing emails
• Requests sent to our support team by email

We may still send you important account and service messages even if you choose not to receive marketing communications. These messages can include information on changes to our Terms and Conditions, Privacy Policy, responsible gambling notices, account security alerts and important service updates.

14. Responsible Gambling and Privacy

GoldenRoo Casino supports responsible gambling and provides several tools to help you keep control of your play. These tools are also connected to the way we process your personal data.

• Limits – if you set deposit, loss, wager or session limits, we will store these settings and use your activity data to apply them in real time.
• Cooling-off – if you choose a temporary break, we will record this choice and prevent access during the chosen period.
• Self-exclusion – if you self-exclude, we will keep a record of your request and ensure that your account stays blocked for the full exclusion period required.
• Support – our team may review your activity if we see signs of problem gambling and may contact you with information on support options.

We may also process data in this area to comply with relevant laws and licence conditions and to cooperate with recognised support organisations where needed and allowed by law.

15. Payment Information and Security

All deposits and withdrawals on our Website are processed in EUR through trusted payment providers. GoldenRoo Casino does not store full card details on its own systems. Payment data is encrypted and handled in line with the security standards of the relevant providers.

• We work only with payment partners who apply recognised security standards.
• We monitor payment activity to help detect fraud, chargebacks and misuse.
• We may ask for additional documents where needed to confirm the ownership of a payment method.

For risk control, KYC and legal reasons, we may require withdrawals to be processed using the same method you used for deposits, where this is technically possible.

16. Children’s Privacy

GoldenRoo Casino does not provide services to persons under 18 years of age and does not knowingly collect information from children.

If we discover that we hold personal information about a person who is under 18, we will take steps to close the account, block access and, where allowed by law, delete or anonymise the data, subject to duties related to fraud and AML investigations.

17. Third-Party Links and Content

The Website may include links or references to third-party websites, services, games, promotions or content. Clicking on those links or enabling those connections may allow third parties to collect or share information about you.

We do not control third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every external site you visit or service you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal duties or internal practices.

• Any updated version will be posted on the Website with a new “last updated” date.
• Material changes that affect your rights or our use of your data may be communicated through additional notices, for example by email or via a message on your account page.

Your continued use of the Website after an updated Privacy Policy has been posted will be treated as your acceptance of the changes. If you do not agree with any changes, you should stop using our services and may request account closure.

19. How to Contact Us or Lodge a Complaint

If you have questions, concerns or complaints about how we handle your personal information, please contact us first so that we can try to resolve the issue promptly.

• Email: [email protected]

We will do our best to respond within a reasonable time and usually within the time limits required by applicable data protection laws. If you are not satisfied with our response, you may have the right to contact a competent data protection authority in your jurisdiction.

20. Additional Information for Australian Users

This Website is presented for adults and is operated under an offshore gaming licence. By using our services from Australia, you confirm that you understand this and that you are using the Website in line with the laws that apply to you.

Regardless of your location, we are committed to handling your personal information in a way that is fair, secure and respectful of your privacy expectations.

21. Summary of Key Points

For convenience, the table below offers a short summary of how GoldenRoo Casino handles your data. It does not replace the full text above, which remains the authoritative version.

For more information about GoldenRoo Casino and our services, please visit goldenroo-au.com.